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10 Specific Questions to Ask Your Roof Replacement Company

These questions will determine if your roof replacement company is trustworthy.

When it’s time to replace your roof, asking the right questions is key to finding a reliable company. 

Whether you live in Pittsburgh, the West Virginia Panhandle, or Eastern Ohio, a new roof is a big investment in your home’s protection and value. 

So, here are the essential questions you should ask:

roof replacement company

1. Are You Licensed and Insured?

First and foremost, ensure the roofing company is licensed and insured. Being licensed means they are legally authorized to work on roofs in your area. On the other hand, insurance is essential because it protects you from liability if accidents happen during the project. Always ask for proof of both.

2. Do You Have Experience Here?

Local expertise matters. Pittsburgh’s winters and humid summers, along with the varied climates in West Virginia and Eastern Ohio, can take a toll on roofs. A company familiar with these conditions will know the best materials and techniques to use. Ask about their experience in your specific area and request examples of similar projects they’ve completed.

3. Can I Talk to Your Past Customers?

Ask for references from recent customers. Speaking directly to homeowners who have used the roof replacement company before can provide valuable insights into their reliability, workmanship, and customer service. It’s a good way to gauge what your experience might be like.

4. What Roofing Materials Do You Recommend?

Roofing materials vary in durability, aesthetics, and cost. Common options include asphalt shingles and metal roofing. The company should explain the benefits of each material, especially how they perform in your local climate. This helps you choose the best option for your home’s needs and your budget.

5. How Long Will It Take?

Understanding the timeline for your roof replacement is essential for planning and minimizing disruptions. So ask the company how long they anticipate the project will take from start to finish. This includes factors like preparation, installation, and cleanup afterward.

6. What Does Your Warranty Cover?

A warranty is your protection against defects in materials or workmanship. Ask the company to explain what their warranty covers. A comprehensive warranty should cover both materials and labor for a specified period. Understand the warranty terms to ensure you know what to expect and that you have peace of mind.

7. How Will You Protect My Home?

Replacing a roof can be messy, but a professional roof replacement company will take steps to protect your property. Ask how they plan to safeguard your home, such as using tarps to cover landscaping and ensuring thorough cleanup once the project is complete. This minimizes disruption and preserves the integrity of your property.

8. Will You Handle Permits and Inspections?

Roof replacements often require permits and inspections to ensure compliance with local building codes. Ask if the company will handle these requirements on your behalf. An experienced roof replacement contractor will be familiar with the permitting process in your area. They will take care of these details to save you time and hassle.

9. What Happens If You Find Unexpected Problems?

During roof replacement projects, unforeseen issues like hidden structural damage or rotted decking can arise. Ask how the company handles unexpected repairs. Will they pause work to discuss options with you? Understanding their approach ensures transparency and helps you prepare for potential additional costs.

10. How Do Payments Work?

Discuss the payment schedule before work begins. Most companies require a deposit upfront and payment in full upon completion of the project. Be cautious of those who demand full payment before any work has started. A clear payment schedule protects both you and the contractor.

Choose Neill and Son as Your Roof Replacement Company!

When it’s time to replace your roof, trust us at Neill and Son Roofing. We are licensed and insured, and we have over 30 years of experience. We also provide comprehensive warranties, and are experts in both Asphalt and Metal Roofing. Just contact us today and we’ll give you a FREE estimate of the roof replacement cost!

Neill & Son Roofing

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